Policies at Weissman Music Shop
Shipping Policy
Purchases made online in one of our studios will be shipping free within the U.S. only.
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A shipment fee will be charged for instrument(s) under our 7-day trial period for delivery and return of the instrument(s). This fee is waived with the purchase.
Warranty Disclamer
Weissman Warranty:
All instruments are covered under warranty for 1 year from date of purchase.
All repairs are covered except those resulting from abuse, accident, neglect, normal wear and tear, wear in plating, tarnish and/or rust.
The Weissman Warranty will be considered null and void if the instrument is repaired during the warranty period by a person other than the staff of Weissman Music.
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Weissman Music Limited Warranty:
All deeply discounted flutes are play-tested by flute professionals and leave our shop in mechanically sound condition. Our Limited Warranty covers the structural integrity of the flute including solder failure for a period of one year from date of purchase. A One-Year Extended Warranty which covers leaks and adjustments may be purchased for an additional $350.
The Limited Warranty does not cover:
1.Damage, deterioration or malfunctioning due to accident, misuse or abuse or unauthorized disassembly, repair or modification.
2.Normal wear and tear and clean, oil and adjust (COA) which are considered regular maintenance.
3.Deterioration of finish/plating due to perspiration or corrosive atmosphere.
4.Springs, pads and felts, shimming of key pads, adjustment of keys, adjustment of key motion (including binding), and adjustment of headjoint or footjoint fits.
Limited Manufacturer's Warranty:
New instruments are covered by a limited one year Manufacturer’s Warranty.
The Manufacturer’s Warranty will be considered null and void if the instrument is repaired during the warranty period by a person other than the staff of Weissman Music.
Shipping:
Shipping charges are not included in the Weissman and Manufacturer’s Warranty.
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Notice:
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Damage incurred by not following the below guidelines is not covered under the Weissman and/or Manufacturers Warranty.
1. Remove all jewelry before playing to prevent any scratches.
2. Dry the instruments after playing with a cleaning rod and lint free cloth.
3. Wipe the body and keys carefully to remove fingerprints.
Use caution not to rip the pads by allowing the cleaning cloth to rub against the pads when wiping the exterior of the flute.
4. Keep the instruments in its case for protection when not playing.
Refund & Return Policy
Refund process
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange (less applicable shipping).
All instrument returns must be requested within 14 days of date of delivery. All returned items must be in new and undamaged condition.
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All accessory and non-instrument returns must be requested within 30 days of date of delivery.
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All returned items must be in new and undamaged condition.
*After receiving your return and inspecting the condition of your item, we will process your return or exchange.
Please allow at least 7 –10 business days from the receipt of your item to process your return or exchange.
Refunds may take 1-2 billing cycles to appear on your creditcard statement depending on your credit card company. We will notify you by email when your return has been processed.
Return process
To begin the return process, please email us to obtain a Return Merchandise Authorization (RMA) number.
After receiving your RMA number, place the items securely and sufficiently protected in its original packaging and mail your return via UPS, FedEx or USPS Priority to the following address:
JWeissman Music Co. Inc.
ATTN: Returns, RMA #
Suite 325 176-25
Union turnpike
NY 11366
Please note, you will be responsible for all original and return shipping charges.
Trial Policy
There are so many flute shops and so many different companies available that choosing a flute
or piccolo can be a very confusing and an extremely overwhelming process. All the forums and
varying degrees of expert advice on the Internet just adds to the confusion.
At some point, you first have to choose a trustworthy and knowledgeable person to help you.
That’s where we come in! Read about why you should choose us to help you with you’re new
flute/piccolo.
It’s important to try and live with your future flute or piccolo for a few days. That’s exactly why
we give you ONE week to try your future instrument. If you need a few more days, we can arrange it for you. Just let us know.
Trying a flute or piccolo from us is very simple, contact us through our email here.
Privacy Policy
Who we are?
Our website address is: https://www.weissmanflutes.com
This privacy policy describes our policies and procedures on the collection, use and disclosure of your information when you use the service and tells you about your privacy rights and how the law protects you.
We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this privacy policy.
What personal data we collect and why we collect it?
While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you when making a purchase on through our website. Personally identifiable information may include, but is not limited to:
First name and last name
Email address
Phone number
Address, state, province, zip/postal code, city
Usage data
Usage data
Usage data is collected automatically when using the service.
Usage data may include information such as your device's internet protocol address (e.g. Ip address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique id, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.
Use of your personal data
The company may use personal data for the following purposes:
To provide and maintain our service, including to monitor the usage of our service.
To manage your account: to manage your registration as a user of the service. The personal data you provide can give you access to different functionalities of the service that are available to you as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us through the service.
To contact you: to contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide you with news, special offers and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
To manage your requests: to attend and manage your requests to us.
For business transfers: we may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our service users is among the assets transferred.
For other purposes: we may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service, products, services, marketing and your experience.
Retention of your personal data
The company will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The company will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.
Transfer of your personal data
Your information, including personal data, is processed at the company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.
The company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Delete your personal data
You have the right to delete or request that we assist in deleting the personal data that we have collected about you.
Our service may give you the ability to delete certain information about you from within the service.
You may update, amend, or delete your information at any time by signing in to your account, if you have one, and visiting the account settings section that allows you to manage your personal information. You may also contact us to request access to, correct, or delete any personal information that you have provided to us.
Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of your personal data
Law enforcement
Under certain circumstances, the company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. A court or a government agency).
Other legal requirements
The company may disclose your personal data in the good faith belief that such action is necessary to:
• Comply with a legal obligation
• Protect and defend the rights or property of the company
• Prevent or investigate possible wrongdoing in connection with the service
• Protect the personal safety of users of the service or the public
• Protect against legal liability
Security of your personal data
The security of your personal data is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Children's privacy
Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use
that information.
Media
if you upload images to the website, you should avoid uploading images with embedded locationdata (exif gps) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and web site in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
Embedded content from other websites
Articles on this site may include embedded content (e.g. Videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
What rights you have over your data
If you have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
visitor comments may be checked through an automated spam detection service.
Changes to this privacy policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this privacy policy.
You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact us
If you have any questions about this privacy policy, you can contact us:
By email: info@weissmanflutes.com
By phone number: +1 718 454 9288
This privacy policy has been created with the help of a free privacy policy generator but adjusted to Weissman music company services.